Request account deletion
You can request permanent deletion of your NetRun account and all associated data at any time. Here's how:
1
Email us from the address associated with your NetRun account.
2
Use the subject line "Delete My Account".
3
We'll confirm and complete your deletion within 5 business days, and reply to confirm once it's done.
If you're subscribed at the time of your request, please cancel your subscription first (or let us know in your email, and we'll handle it as part of your deletion).
What gets deleted
- Your account and login credentials
- Run history and trip calculations
- Odometer log entries
- Shift history and clock records
- Route planner data
- Your email address and any profile information
What we may retain
Some payment records may be retained separately by our payment processor (Stripe) as required for tax, legal, and fraud-prevention purposes, even after your NetRun account is deleted. This data is not accessible to NetRun after your account deletion is complete.
Questions about your data? See our Privacy Policy or reach out to support@mynetrun.com.